Return

Return Policy & Right of Withdrawal – Beauty As Well

By placing an order on our website, you agree to the following return policy conditions. Our terms comply with EU Directive 2011/83/EU and applicable consumer protection legislation.

Article 1 – Statutory Right of Withdrawal (EU Directive 2011/83/EU)

The consumer has the right to withdraw from the agreement within 14 calendar days of receipt, without giving reasons. However, this right is not unlimited — the law explicitly provides for exceptions per product category, as explained below.

Article 2 – Professional Range & Liability

• Our range consists exclusively of professional products intended for professional use. As a consumer, you accept this upon purchase.
• We sell exclusively original products and provide extensive information on correct use (keratin, protein treatments, etc.).
• The end result depends on factors beyond our control: hair type, hair damage, application technique, tools used and temperature.
• Failure to achieve the desired result does not entitle the customer to a refund, replacement or any form of compensation.

Article 3 – Cooling-Off Period

• You are entitled to a cooling-off period of 14 calendar days from the day of receipt.
• For orders delivered in multiple shipments, the cooling-off period starts only after the last part has been received.

Article 4 – Inspecting the Product

You may unpack and inspect the product — only to the extent necessary to assess its properties, as you would in a physical store. Permitted use:

• Switch the device on and check its operation
• Assess weight, ergonomics and buttons
• Bringing the device into contact with hair, skin or body
• Actually using it for its intended purpose

Article 5 – Used Products – No Returns

Products such as shampoo, keratin, protein and other care products will not be accepted for return if they have been opened or used.

• Only unopened, unused products in original, undamaged packaging qualify for return.
• Products with an expiry date must not be opened for a full refund.
• The customer is solely responsible for performing an allergy test (patch test) before first use. We are not liable for allergic reactions or skin irritations.

Article 6 – Used Tools & Equipment – No Returns

Tools such as trimmers, clippers, straighteners and hair dryers that have been used will not be accepted for return. "Used" means: visible signs of use, hair residue, scratches, used accessories or missing protective film/seal.

Article 7 – Return of Ineligible Items

If a used item is returned that does not qualify, beautyaswell.com reserves the right to:

• Destroy the item without further notice, or
• Return the item at the customer's expense.
• beautyaswell.com is not obliged to issue a refund for items returned in a used condition.
• We are not liable for damage caused by improper use, failure to follow instructions or negligent maintenance.

Article 8 – Warranty on Tools & Equipment

The warranty period is one year (professional use). The warranty covers only manufacturing defects on the motor and battery.

Article 9 – Free Promotional Products

• Free promotional products must be included in any return. Returns without them will not be accepted.
• Free products cannot be exchanged or substituted for another item.
• Free promotional products are not covered by warranty.

Article 10 – Problems Upon Delivery

Article 11 – Refunds

• Refund within 14 days of receipt of the return, via the same payment method.
• For a full return, the original shipping costs are also refunded.
• For a partial return, shipping costs are not refunded.
• If a more expensive shipping option was chosen, only the standard shipping rate is reimbursed.
• No additional costs are charged for processing the refund.
• beautyaswell.com reserves the right to wait until all products have been received in good condition before issuing the refund.

Article 12 – Exceptions to the Right of Return

• Opened or used hair care products (shampoo, keratin, protein…)
• Used tools and equipment (trimmers, clippers, straighteners, hair dryers…)
• Hygiene products whose seal has been broken
• Products from the outlet or return deals section

Article 13 – Return Costs & Procedure

Article 14 – Liability

• Our liability is at all times limited to the purchase price of the relevant product.
• We are not liable for consequential damage, loss of income, loss of profit or indirect damage of any kind.
• We are not liable for damage caused by improper use, failure to follow the manual or negligent maintenance.
• Failure to achieve the desired result does not give any right to a refund, replacement or compensation.

How do we calculate the refund?

Two concrete examples to clarify how the refund amount is calculated:

Return Policy Summary

Return Address

These return conditions have been drawn up in accordance with EU Directive 2011/83/EU, EU Directive 2019/771/EU and applicable consumer protection legislation. In case of conflict with mandatory legal provisions, those provisions shall prevail.