Order on a business day before 4:00 PM (CET) and we ship your order the same day. Orders placed after 4:00 PM or at the weekend leave on the next business day.

Business days are Monday to Friday, excluding public holidays. All delivery times on this page count business days only. Order on Friday before 4:00 PM (CET) and your parcel leaves on Friday; Monday is then the first business day after that.

That depends on your country and the carrier you choose. Belgium, the Netherlands and Luxembourg: order before 4:00 PM (CET) and it is delivered the next business day, with every carrier. Rest of Europe: GLS and DPD deliver in 2 to 3 business days (Germany and France in 1 to 2), DHL Express in 1 to 2 business days (Greece 2 to 3) and DHL Express Spoed the next business day. United Kingdom, Norway and Switzerland: DHL Express in 1 to 2 business days (Norway 2 to 3), DHL Express Spoed the next business day. Middle East and North Africa: DHL Express Spoed in 2 to 3 business days.

DHL Express is DHL's standard home delivery, within Europe in 1 to 2 business days. DHL Express Spoed is our fastest option: delivered the next business day, anywhere in Europe. A minimum order value of € 60 applies to DHL Express Spoed.

Yes. At checkout you see all shipping options for your country side by side, with the price and the delivery time. Depending on your country you choose from PostNL, GLS, DPD, DHL Express and DHL Express Spoed, or you pick up your order for free in Wilrijk.

No. In Belgium and the Netherlands the carriers do not deliver on Saturday and Sunday. Order at the weekend and we ship your parcel on Monday, so you receive it on Tuesday. If you were not at home, your parcel goes to a nearby parcel shop after one delivery attempt.

During busy periods or a delay at the carrier, a delivery can take a little longer than indicated. Your Track & Trace always shows the latest status. If your parcel stays on the road longer than expected, contact our customer service and mention your order number; we check with the carrier for you.

Free from € 40. Below that you pay € 4.95 with PostNL (Belgium and the Netherlands), GLS or DPD, at home, at a pickup point or at your business address. DHL Express home delivery costs € 6.95 in the Netherlands and Luxembourg. DHL Express Spoed costs € 8.95 in Belgium and € 10.95 in the Netherlands and Luxembourg, from an order value of € 60. All options deliver the next business day.

Free from € 60, below that € 6.95. In Germany, Austria and Spain this applies to GLS and DPD; in France and Italy to a GLS parcel shop and to DHL Express home delivery. DHL Express home delivery costs € 7.95 in Germany, Austria and Spain (in Germany € 4.95 from € 60). DHL Express Spoed costs € 9.95 to € 11.95 depending on the country, from an order value of € 60.

In the other European countries you pay € 9.95 with GLS or DPD (2 to 3 business days), € 11.95 with DHL Express (1 to 2 business days; in Croatia € 9.95) and € 14.95 with DHL Express Spoed (next business day, from an order value of € 60). Choose your country on this page for the exact overview.

From € 40 in Belgium, the Netherlands and Luxembourg, and from € 60 in Germany, France, Italy, Austria and Spain. For the other countries a fixed rate per carrier applies.

Only for DHL Express Spoed: € 60, in every country. For the United Kingdom, the Middle East and North Africa, € 60 applies to every shipping option. If your order is below that amount, that option does not appear at checkout. There is no minimum for all other shipping options.

Yes. All shipping costs on this page are in euros and include VAT. You always see the exact shipping cost before you pay, with no hidden costs.

Yes. In Belgium and the Netherlands you choose a PostNL point or a GLS parcel shop at checkout, in most other European countries a GLS parcel shop. Your parcel waits for you there, even if you are not at home during the day.

Your parcel stays at the pickup point for 7 calendar days. If you do not collect it within that time, it is sent back. In that case, contact our customer service and mention your order number, and we will look at the options together.

Yes. Enter your salon's address as the delivery address. If you choose DPD, select the option Delivery to business address. PostNL, GLS and DHL Express also deliver to a business address.

In Belgium and the Netherlands the courier makes one delivery attempt. If you are not at home, your parcel goes to a nearby parcel shop and the carrier lets you know where you can collect it. In other countries, follow the instructions in your Track & Trace: there you see whether the carrier comes by again or keeps your parcel at a pickup point.

Yes. The link in your Track & Trace email takes you to the carrier's page. There you choose, depending on the carrier and your country, another delivery moment, delivery to a neighbour or a nearby pickup point.

Yes. Choose Pickup at checkout and collect your order free of charge at our warehouse in Wilrijk: Terbekehofdreef 6-8 A6, 2610 Wilrijk (Antwerp), Monday to Friday between 10:00 and 18:00. You receive an e-mail as soon as your order is ready.

You receive an e-mail as soon as your order is ready. Show that e-mail or your order number when you pick up, and we hand over your parcel right away.

Contact our customer service as soon as possible and mention your order number. If your order has not been shipped yet, we change the address. If the parcel is already on its way, we look together at what the carrier can still change.

Enter your full phone number at checkout, including the country code. DHL then sends delivery updates straight to your mobile. In addition, you always receive an e-mail from us with your Track & Trace as soon as your parcel leaves.

Yes. Right after your payment you see your order number in the webshop and receive a confirmation e-mail at the address you provided. As soon as your parcel leaves, a second e-mail follows with your Track & Trace. Every order is packed with care.

Possibly. For deliveries in the United Kingdom, Norway, Switzerland, the Middle East and North Africa, import duties and taxes may apply. Those costs are not included in our price and are payable by the recipient. With us you only pay the product price and the shipping costs.

DHL Express home delivery costs € 9.95 (1 to 2 business days) and DHL Express Spoed € 14.95 (next business day), each from an order value of € 60. British import duties and taxes are not included and are payable by the recipient.

Yes, with DHL Express. In Switzerland home delivery costs € 9.95 (1 to 2 business days) and DHL Express Spoed € 14.95 (next business day). In Norway home delivery costs € 9.95 (2 to 3 business days) and DHL Express Spoed € 14.95 (next business day). A minimum order value of € 60 applies to DHL Express Spoed. Import duties and taxes are not included.

Yes. To Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Morocco, Qatar, Saudi Arabia, Tunisia and the United Arab Emirates we ship with DHL Express Spoed for € 29.95, with delivery in 2 to 3 business days and from an order value of € 60. Import duties and taxes are not included and are payable by the recipient.

Yes. We ship worldwide with DHL Express Worldwide, with delivery within 3 business days. Contact our customer service and mention your country, and we send you the shipping rate.

As soon as your order has been shipped, you receive an e-mail with your Track & Trace code and a direct link to the tracking system. There you see the current status of your parcel and the expected delivery day. If you cannot work it out, our customer service is happy to look into it for you.

Your Track & Trace becomes active as soon as the carrier has scanned your parcel, usually on the day of shipping. If you still see no update after one business day, contact our customer service and mention your order number, and we check with the carrier.

First check your spam or junk folder and the email address you entered when ordering. Your Track & Trace email only follows once your parcel leaves: if you order on a business day before 4:00 PM, that is the same day. Still nothing? Contact our customer service and mention your order number, and we will help you right away.

We pack every order with care, using several protective layers, so your products and tools arrive undamaged. Did something arrive damaged anyway? Contact our customer service right away and send photos.

Contact our customer service right away and send photos of the packaging and the damaged product, together with your order number. We then look for a solution for you immediately.

First check your Track & Trace: sometimes the parcel has been delivered to a pickup point or to a neighbour. If you cannot find it, contact our customer service and mention your order number. We open an investigation with the carrier and keep you informed.

Returns or exchanges? Our Returns page explains the conditions, the deadline and how to register a return; the link is at the bottom of this page. Want to cancel an order that has not shipped yet? Contact our customer service as soon as possible and mention your order number.